Refund policy

30 days to change your mind on almost everything — a few pieces are final sale and say so on their own page. Return postage is paid by you, unless the piece arrived damaged or we sent the wrong thing.

The window

You have 30 days from the day your order is delivered to start a return.

What can come back

Pieces in the condition they arrived in — unused, undamaged, and in their original packaging.

A piece that has been used, washed, assembled or altered cannot be returned unless it turned out to be faulty.

Pieces that cannot be returned

A small number of pieces are sold as final sale and cannot be returned or exchanged. Where that is the case it is stated in that piece's own description on its product page.

If a description does not say so, the 30-day return above applies. We will not treat a piece as final sale after the fact.

If you are unsure before ordering, ask us and we will confirm in writing.

This does not affect your rights if a piece arrives damaged or faulty, or if we send the wrong thing. Those are covered whatever the description says.

Who pays return postage

Return postage is paid by you, and the original shipping cost is not refunded.

There are two exceptions, and in both we pay: the piece arrived damaged, or we sent the wrong thing.

How to start one

Write to us with your order number and which piece you would like to return, and we will send you the return address and anything else you need.

Please wait for that reply before posting anything back — pieces come from different places, and a return sent to the wrong address is hard to trace.

Refunds

Once your return arrives and has been checked, we refund to the original payment method. That usually reaches your account within 5–10 business days, depending on your bank.

We will email you when the refund is sent.

Faulty pieces

If something is faulty, tell us and send a photograph. We will replace or refund it, and we pay the postage.

This sits alongside your legal rights rather than replacing them.