Shipping policy

Orders leave within 2–5 business days. Shipping is calculated at checkout, so you see the full cost before you pay.

Where we ship

We ship within the United States. Prices are in US dollars.

Dispatch

Orders are dispatched within 2–5 business days — Monday to Friday, excluding public holidays.

Tracking is emailed to you as soon as your order leaves.

What shipping costs

Shipping is calculated at checkout once you have entered a delivery address. You see the full total — shipping and any tax included — before you are asked to pay.

Nothing is added after an order is placed.

Orders that arrive in more than one parcel

The Good Room brings together pieces from a number of independent makers. Items in one order may arrive separately, on different days, because they ship from different places.

Each parcel is tracked on its own, and you are never charged twice for shipping on a single order.

If part of an order has arrived and part has not, the rest is almost always still on its way. Write to us with your order number and we will check.

If something arrives damaged

Tell us within 14 days of delivery and send a photograph of the damage and the packaging. We will arrange a replacement or a refund.

You are never asked to pay return postage on a piece that arrived damaged.

If a parcel does not arrive

If tracking says delivered and the parcel is not with you, check with anyone else at the address and with your neighbours first — that resolves most of these.

If it is still missing, write to us and we will open an enquiry with the carrier.

Changing or cancelling an order

Write to us as soon as you can. If the order has not yet been dispatched we can usually change or cancel it. Once it has shipped, our return policy applies instead.